Joy will adhere to the cancellation and refund policies set forth by suppliers (Airlines/ Properties/ Bus/ Tour operator, etc.).

For flight/hotel/tour bookings, Joy will not impose any additional service fees.

To initiate a refund or re-issue, customers are required to confirm with Joy at least 48 hours prior to the travel date.

For hotel/flight/tour bookings, the refunded amount may reflect in your account within 3 to 5 working days, depending on your chosen payment method.

Please note that for any type of refund, the convenience charge is non-refundable.

If you opt for the EMI payment method, the EMI charge will be deducted, calculated based on the payable amount.

For Pay in Cash transactions, the refund amount will be sent to your preferred channel.

*Please be aware that in the event of a national emergency, lockdown, political unrest, natural disaster, etc., the standard refund policy may not be applicable.

For supplier terms, click here.

This website is owned and operated by Joy Enterprises Pty Ltd, a global enterprise incorporated in accordance with the laws of NSW, Australia, and Bangladesh. The Terms of Use and the provision of services will be governed by and construed in accordance with the laws of NSW, Australia.

• Australia Travel Agents Act 1986
• Australia Travel Agents Regulations 1998

Joy operates in the following markets:

Australia
Level 2, 11-17 York Street Sydney, NSW 2000

Bangladesh
Road 127, House 12, Flat A3, Gulshan 1 Dhaka 1212